Privacy Policy

Privacy Policy

This Privacy Policy describes how Lumora (“we”, “us”) collects, uses, and shares your personal information when you visit or make a purchase from our store.

Information we collect

When you visit the site, we automatically collect device and browsing information (such as your IP address, browser, and how you interact with the site) through cookies and similar technologies. When you place an order, we collect the information needed to fulfill it — your name, billing and shipping address, email, phone number, and payment details (payment information is encrypted and handled by our payment processors). We may also collect information you provide when you contact support.

How we use your information

We use your information to process and ship your orders, communicate with you, provide customer support, screen for fraud, improve our store, and — where you've opted in — send you marketing.

Sharing your information

Our store is hosted on Shopify, and we share information with service providers (such as Shopify and analytics/advertising partners like Google) to operate the store and understand how it's used. You can review Shopify's privacy policy at shopify.com/legal/privacy. We may also disclose information to comply with the law or protect our rights.

Cookies

We use cookies to keep the site working, remember your cart and preferences, and understand site usage. You can control cookies through your browser settings, though disabling them may affect how the site works.

Your rights

Depending on where you live (for example, the EEA under GDPR or California under CCPA), you may have the right to access, correct, port, or delete the personal information we hold about you. To exercise these rights, contact us using the details below.

Data retention

We retain your order information for our records unless and until you ask us to delete it.

Children

Our store is not intended for individuals under 16, and we do not knowingly collect their personal information.

Changes & contact

We may update this policy from time to time. Questions or requests? Email us at lumora356.shop@gmail.com.